OUR STORE POLICY
We select only the highest quality gifts, which are then customized just for you! We inspect every item again for quality and accuracy before it ships to you or someone special. We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!)
Please review your personalization and order details before submitting your order. Check spelling, dates and names carefully. You are welcome to email us at elkustomgifts@gmail.com if you have questions about personalization, before placing your order. We will contact and show you the designs within 24 hours before imprinting to the products.
Understandably, no refunds can be issued for orders delayed (either shipping cost or merchandise value) due to adverse weather conditions or any unforeseen circumstance that may affect elkustomgifts.com or any of our carriers. Thank you for understanding.
How will my personalization look like?
We recommend that you look at the product photo to understand the personalization style. If you have question or concern, please contact us at elkustomgifts@gmail.com.
What are my payment methods?
We accept payments through credit cards, PayPal, or manually. For manual payments, please contact us at elkustomgifts@gmail.com for instructions.
Picture Requirements:
Please be informed of the following when uploading your image:
● We only accept images with a .JPG & .PNG extension.
● Files must be 10 MB or smaller. The upload time will depend on the file size and your Internet connection speed. Please be patient when uploading a large image.
● Please try to use the best-quality image possible. Check the individual product descriptions for recommended resolution. If your image is below the minimum resolution/size requirements, do not simply increase the size in your editing software. You must either re-scan the image or use a higher-quality image.
● We will adjust size and position your image for the best fit. However, we will not color correct or retouch your image. For the best results, we ask that you edit or crop the photo to the size you prefer.
● Close-ups and images with bright colors will produce the best results.
● We cannot reproduce copyrighted photos and images.
● We will contact you if there are any issues and will show you the designs within 24 hours before imprinting to the blank products.